Who we are
Elpis Gift is a small gift business registered in Ohio, USA. This policy covers our storefront, orders, account features and customer-service communications. You can reach us through the Contact Us page and the email shown there.
O texto atualizado está disponível em inglês. A tradução está em preparação; a versão anterior não é exibida porque as condições podem ser diferentes.
Care for your information
Privacy policy
Trust is part of every order. This policy explains what Elpis Gift collects, how we use it and how you can ask us about your personal information.
Updated September 12, 2026. These policies do not limit rights provided by applicable consumer law. Existing orders retain the terms agreed when they were placed.
Information you share with us
We collect the details needed for your purchases and our conversations: your name, email address, billing and shipping addresses, phone number if provided, account and order details, support messages and order notes. For a personalized item, this may include the wording, dates, names, images and design choices you submit.
Payments
Payments are handled by the payment providers offered at checkout, such as Stripe or PayPal when available. We do not directly store full card details or full payment-account credentials in our storefront. Providers handle payment information under their own privacy and security policies; we receive the transaction information needed to manage your order.
Information from your visit
We may receive technical information such as your IP address, browser and device type, pages visited and the date and time of your visit. Cookies and similar technologies help the shopping bag, preferences, security and other site functions work, and may help us understand website traffic.
Why we use your information
We use information to process payments, make personalized goods, fulfill and deliver orders, respond to questions, send order or service updates, keep accounts secure, improve our products and website, prevent fraud and meet legal, tax and accounting obligations. Where consent or another legal basis is required, we rely on the basis applicable to that activity.
Personalization details
Names, text, images and design preferences supplied for customization are used to make and fulfill your order, discuss its details and maintain necessary business records. Please do not include sensitive personal information that is not needed for the design.
Who may receive information
We share information where needed with payment providers, carriers and logistics services, hosting and technical providers, email and customer-support services, professional advisers and authorities where legally required. We do not sell your personal information. Service providers receive information for legitimate business purposes connected with the services they provide.
International processing
Some goods are produced or dispatched by our studio or partners in Asia. Information needed to make, pack and deliver your order may therefore be processed in the United States, Asia or another country used by a service provider. We take reasonable steps to handle it responsibly and use legally required safeguards where applicable.
Cookies and email choices
You can manage cookies in your browser, although blocking essential cookies may affect the shopping bag or other features. Where required, optional cookies need your consent. We send order, delivery, account and support messages as part of providing the service. If you subscribe to promotional emails, you can unsubscribe using the email instructions or by contacting us.
Keeping information secure
We use reasonable administrative, technical and organizational safeguards to reduce unauthorized access, misuse, loss or disclosure. No online transmission or storage system is completely secure, so we cannot promise absolute security.
How long we keep information
We retain information for as long as reasonably needed for fulfillment, support, business records, tax and accounting duties, legal compliance, disputes and fraud prevention. When it is no longer needed, we delete or anonymize it, or retain it securely where the law requires.
Your privacy rights
Depending on where you live and the circumstances, you may have rights to access, correct or delete information, restrict or object to processing, withdraw consent, or ask how your data is used and shared. Contact us to make a request. We may need to verify your identity and consider any legal retention obligations before responding.
Children and third-party websites
Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has shared information with us, please tell us so we can take appropriate action. Links to other sites and services are governed by their own privacy practices; review those policies before sharing information.
Updates and questions
We may update this policy as our services or legal obligations change. The updated date will appear here, and we will provide additional notice or seek consent where required. If you have a privacy concern, contact us; simply continuing to browse does not replace consent where the law specifically requires it.