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From our studio to your door
Good things take a little care. Here is what to expect while we prepare your gift, send it on its way and help it reach you.
Preparation and transit are separate. Most ready-made items take 3–7 business days to prepare; the delivery estimates below start after dispatch.
Most ready-made items are prepared within 3–7 business days after payment is confirmed. Handmade, personalized and made-to-order pieces may need longer, depending on the design, materials and quantity. Check the product's own preparation details. If we need your approval of a design or spelling, preparation may wait until we hear from you.
These are working estimates, not guaranteed arrival dates. Weekends and public holidays are not business days. Customs, weather and carrier delays can extend the journey.
Elpis Gift is registered in Ohio, USA. Some items are produced and shipped from our studio or production partners in Asia; others may leave from a different stock or fulfillment location. Your item's origin depends on how and where it is made or stocked. Our commitment to careful preparation and packaging stays the same.
Available delivery options and the shipping charge for your order are shown at checkout. Charges can vary by product, destination and service. An estimated transit time on this page does not mean that every product can be delivered to every country.
When tracking is available, we provide it after dispatch. The first carrier update may take a few days to appear. If a parcel seems unusually delayed or lost, contact us with your order details so we can help investigate and discuss the next step.
Check the recipient's name, address, postal code and contact details before paying. If you spot a mistake, tell us straight away. We will help where we can, but an address change may no longer be possible once preparation or shipping has begun. Additional delivery charges may apply if a parcel must be resent because the supplied address was incomplete or incorrect.
International parcels may incur customs duties, import taxes, VAT, brokerage or other local charges. Unless we expressly include them in your order total, these are the customer's responsibility. Customs clearance can also add time to delivery.
If we cannot dispatch within the applicable promised timeframe, we will provide an updated estimate and, where required, ask whether you wish to wait or cancel for a refund. A delivery estimate does not remove your statutory rights or our obligations for an undelivered order.
Digital products are delivered electronically as described on the product page or in the order instructions. No physical parcel is sent. If you have trouble accessing your files, please get in touch.
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